McCourt Real Estate Blog

Defining her Mark in the Real Estate Industry

“What I love about this career is that it enables me to meet new people and build lasting relationships for continued business“, says Kathy Jones, Realtor and Office Manager for McCourt Real Estate Services. Based on her response and without looking at her title, one might think that she might be in the PR industry or show business but what she actually does is to ensure that each aspect of the McCourt Real Estate business is handled smoothly. “I am the liaison between our company’s agents and their clients”, she adds.

Prior to joining McCourt Real Estate Services, she worked as a Central Checkout Operations Manager at HEB for 11 ½ years. Transferring to another industry is a challenge because of the differences in the business but Kathy found that, “the basis of the business is still the same. You still deal with people daily and you always have to give them outstanding service if you want to keep doing business with them for life.” She has also worked as an Office Manager for another real estate firm in the past and she loved it. Her ability to always stay calm, keep a level head and communicate and handle people and situations well brought her to this industry. “It was like coming home. Now that I have gotten my Real Estate License, I feel I am a greater asset to our office, AND I can move to the next level of my Real Estate career.”

There are so many realtors in the country so what makes Kathy stand out? It lies in the added value she provides. “I provide value and benefit to our clients by listening and responding immediately to their needs. The client will always be placed first and treated as if they are our only client.” She is loved for eleven things: her caring nature, integrity, genuineness, excellent communication skills, knowledge, ability to follow through, keen eye for details, the fact that she enjoys making people happy, the ability to defuse situations, her calm attitude, and not giving up until all avenues are exhausted. People will always find it easy to deal with her because she puts utmost importance on the clients’ needs. Aside from taking good care of them, she also has a deep understanding of the consequences when things go wrong. “If you have a client that becomes disgruntled and begins questioning your integrity, it can lead to loss of business.” This is why Kathy feels that it is very important to provide outstanding service. “They need to know and feel that the person helping them fulfill their home-buying dreams will make this a memorable experience.” Now don’t be surprised that people ask for her all the time. Her excellent customer orientation skills definitely leave a positive mark in the real estate industry!